Returns & Exchanges

A.T. Cross stands behind the quality of our fine writing instruments and offers a 30-day satisfaction guarantee for all unused products purchased through our official store. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure your continued writing excellence.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original luxury presentation box and shipping carton, ensuring all certificates and accessories are included.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it to the exterior of your package, covering any previous shipping marks.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, a refund will be issued to your original payment method within 7-10 business days.